Last updated: 17 September 2026. BlueSpring Delivery ("we", "us") is a drinking water delivery service for homes, offices, and businesses. This Privacy Policy explains how we handle personal information when you browse 10-liter water packs, join the newsletter, send a contact form, or place an order. We collect only what we need to sell drinking water, deliver packs in South Africa, and answer customers. We are committed to purity, freshness, and a refreshing taste in every sip, and to treating your information with the same care.
The responsible party is BlueSpring Delivery, Dibanisa Rd, Kwazakhele, Gqeberha, 6205, South Africa. Email: [email protected]. Telephone: +27414664663. Lindiwe Nkosi, Route Lead, oversees privacy requests and acts as the contact for information officer queries. The Protection of Personal Information Act 4 of 2013 (POPIA) means, in plain language, that we collect data for stated purposes, keep it only as long as those purposes last, take reasonable care against misuse, and let you ask for access or correction. This notice covers the website, checkout, contact forms, and the newsletter.
When you subscribe to updates we store the email address you submit and any route topics you select, such as home packs, office packs, or the three-pack gift offer. When you write through a contact form we keep your name, email, telephone number if you provide one, and the message. When you place an order we need a billing name, a delivery address in South Africa, a telephone number for the driver, the 10-liter packs and any gift bottle on the order, and payment confirmation from the method shown at checkout. Do not paste full card numbers into email. If you send a photo of a damaged seal or a missed drop, we retain it to resolve the claim. Zanele Petersen handles newsletter lists.
Servers record technical data such as pages you open, search terms, browser type, and an approximate location from your IP address. This helps us spot broken pack pages and defend the site. Checkout logs may record that a payment succeeded or failed without storing the full card number on our pages. Optional analytics, after consent, report aggregated figures such as views of a 10-liter pack rather than naming you to the depot floor. Cookie details sit in the Cookie Policy.
We use data to complete your order, deliver drinking water, honour the three-pack gift where it applies, send the newsletter you asked for, answer contact forms, process returns of sealed packs, keep the website secure, and meet legal or accounting duties. Under POPIA, processing should rest on performing the contract, a legal obligation, a legitimate interest in running a secure depot, or your consent for the newsletter and non-essential cookies. You can withdraw newsletter consent at any time without affecting an order already placed. We do not sell personal information. Thabo Mthembu uses fulfilment data only to load the right packs on the right route.
Essential storage remembers your cookie-banner choice, keeps a basket available as you move between categories, and keeps search and menus working. Optional analytics run only where consent is required and given. You can refuse non-essential cookies from the banner. Clearing browser data resets those choices. If you use a shared computer, log out and clear the basket when you finish.
We share data only to run a water delivery service: with hosting and security providers, the email tool for order notes and the newsletter, payment processors, drivers or couriers who deliver in Gqeberha, and advisers or authorities when the law requires it. Map tiles for Dibanisa Rd, Kwazakhele, Gqeberha, 6205, South Africa load when you open a page that embeds them. We do not sell your home address to unrelated lists. Ayesha Naidoo uses quality photographs only for the claim they belong to.
BlueSpring Delivery is based in Gqeberha, South Africa. POPIA requires fair use for the purposes in this policy and security appropriate to a delivery depot. Order records are kept for tax, consumer, and accounting periods, then deleted or archived without identifying you where practical. Newsletter addresses remain until you unsubscribe. [email protected] is the address for privacy mail. We restrict access to order tools. Lindiwe Nkosi decides who may open customer files.
The newsletter and checkout are intended for users aged eighteen and over unless a guardian submits the form. We do not knowingly collect children's data for marketing. If a child provided data without consent, contact the depot and we will delete it where appropriate.
Subject to POPIA, you may ask for access, correction, and deletion where we no longer need the data. You may object to processing that is not required for a contract or legal duty, including newsletter mail. Unsubscribe using each message or by writing to [email protected]. You may complain to the Information Regulator if you believe we handled data unlawfully. We may verify your identity using the email or order details we already have. Consumer complaints about a bottle follow the Consumer Protection Act and may go to the National Consumer Commission after you contact the depot. We aim to respond within a reasonable timeframe.
We use simple filters to block spam. They do not make credit decisions. Pack suggestions on a page are merchandising, not scoring. We may update this Privacy Policy when practices or the law change. The date above is the current version. Privacy enquiries: [email protected], telephone +27414664663, or Dibanisa Rd, Kwazakhele, Gqeberha, 6205, South Africa.
